For us, customer satisfaction and the efficiency of the technical support service are top priorities. Do not just focus on sales, but we are able to assist the customer from the design to the completion of the plant.
We offer a high quality 360° complete technical support service, with qualified and experienced staff ready to assist for any type of requests or emergency.
Please contact us for any requests relating to design, development and estimates, sale and installation, training, start-up and commissioning, routine maintenance, technical support and spare parts.
The after-sales service provides support to customers while maintaining and improving performance and reliability of installed systems.
360° complete turn-key plant design, customisation according to individual and specific needs. Technical Support available 24 hours a day and servicing carried out by our technical staff:
◊ 24 h - Italy
◊ 36 h - Europe
◊ 48 h - Outside Europe
+ Warehouse for spare parts ready to ship
+ Remote management and control for plant operation monitoring
+ Continuous refresher courses for its service centres
+ Possibility of training at our head office or at customer premises
+ Revision and upgrading of existing plants
+ Assistance available for “GREEN CERTIFICATE” management
FRIMEC RX is the new remote control for water chillers which simplifies and improves management thanks to a large LCD display and the possibility to view and change the main operating parameters.
ACCESSING THE FRIMEC RX ADJUSTMENT FUNCTIONS lets you easily change the cold water production temperature (or hot water production temperature in heat pumps) without the need to act directly on the machine controller, often located in places difficult to access.